One of my favorite coaching clients of all time, Jake ‘Lead Cookie’ Jorgovan, invited me onto his podcast. I’ve embedded the audio link below if you prefer listening instead of reading (listen for the first 30 seconds to hear the worst Aussie accent of all time). If you’d prefer to read, here’s a table of… [Read More]
A comprehensive list of subscription churn drivers & solutions
[Last update 2/24/2019] I’ve seen SaaS and productized service companies operate with anywhere from net-negative revenue churn to 45% monthly customer churn. In this post, I’ll share some underlying causes of churn and practical tips you can use to reduce churn. Your product is an optional step in your customer’s business process Let’s say you… [Read More]